{"id":3981,"date":"2019-01-12T09:28:06","date_gmt":"2019-01-12T09:28:06","guid":{"rendered":"http:\/\/www.sekolah-aljannah.com\/?post_type=news&#038;p=3981"},"modified":"2019-01-16T09:34:46","modified_gmt":"2019-01-16T09:34:46","slug":"pelatihan-service-excellent","status":"publish","type":"news","link":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/news\/pelatihan-service-excellent\/","title":{"rendered":"Pelatihan Service Excellent"},"content":{"rendered":"<p><a href=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/1-3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3982\" src=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/1-3-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/1-3-300x225.jpg 300w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/1-3-768x576.jpg 768w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/1-3-1024x768.jpg 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a> <a href=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/2-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3983\" src=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/2-1-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/2-1-300x225.jpg 300w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/2-1-768x576.jpg 768w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/2-1-1024x768.jpg 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Murid dan wali murid adalah <em>customer<\/em> bagi sekolah. Sekalipun pihak sekolah sudah memberikan pelayanan terbaiknya, tetap saja masih ada <em>customer<\/em> yang merasa belum puas. Maka, sekolah harus peduli dan bersedia menelusuri apa penyebabnya dan bagaimana solusinya untuk meminimalisasi ketidakpuasan tersebut.<\/p>\n<blockquote><p>Oleh karena itu, Sekolah IAS Al-Jannah menyebarkan list pertanyaan (kuesioner) tentang \u00a0Mutu dan Pelayanan Pendidikan untuk mengetahui respons wali murid. Hal ini berguna untuk evaluasi dan mendapatkan solusi dalam meningkatkan mutu dan pelayanan pendidikan.<\/p><\/blockquote>\n<p><a href=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/3-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3984\" src=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/3-1-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/3-1-300x225.jpg 300w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/3-1-768x576.jpg 768w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/3-1-1024x768.jpg 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a> <a href=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/4-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3985\" src=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/4-1-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/4-1-300x225.jpg 300w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/4-1-768x576.jpg 768w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/4-1-1024x768.jpg 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Selain itu, pihak sekolah juga mengadakan <strong>Pelatihan Service Excellent<\/strong> untuk guru dan karyawan. Pelatihan ini diadakan di Aula Masjid Salamah pada hari Sabtu, 12 Januari 2018 (jam 07.30 -14.00 WIB) dengan Abdillah Jetha Putra dan Yettinelda\u00a0 sebagai trainernya.<\/p>\n<blockquote><p>Abdillah Jetha Putra memaparkan materi <em>Service Excellent. <\/em>\u201c<em>Customer<\/em> yang komplain tidak mengganggu (interupsi) kita. Justru <em>customer<\/em> yang cerewet adalah <em>customer<\/em> yang peduli dan berpotensi besar untuk mempromosikan perusahaan kita,\u201d \u00a0menurutnya.<\/p><\/blockquote>\n<p><strong>\u00a0<a href=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/5a.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3986\" src=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/5a-300x169.jpg\" alt=\"\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/5a-300x169.jpg 300w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/5a-768x432.jpg 768w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/5a-1024x576.jpg 1024w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/5a.jpg 1920w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a> <a href=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/IMG20190112141450.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3987\" src=\"http:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/IMG20190112141450-300x225.jpg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/IMG20190112141450-300x225.jpg 300w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/IMG20190112141450-768x576.jpg 768w, https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-content\/uploads\/2019\/01\/IMG20190112141450-1024x768.jpg 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/strong><\/p>\n<p>Sedangkan Yettinelda\u00a0 menyampaikan lima sikap untuk mendapatkan kepuasan customer.\u00a0 Kelima sikap tersebut adalah (1) Bersikap baik (murah senyum, ramah, sabar, dsb), (2) \u00a0Berkomunikasi dengan baik, (3) Melayani dengan sigap, (4) Menjadi konsultan bagi customer, dan (5) Jujur.<\/p>\n<p>&nbsp;<\/p>\n<p>Selain presentasi, materi juga diperkaya dengan dua simulasi penerimaan <em>customer.<\/em> Yaitu simulasi staf TU menghadapi komplain dan simulasi pelayanaan PSB. Setelah makan siang, materi tentang Komunikasi diperdalam dengan mengetahui karakter diri guna memberikan komunikasi yang baik berbasis karakter.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Murid dan wali murid adalah customer bagi sekolah. Sekalipun pihak sekolah sudah memberikan pelayanan terbaiknya, tetap saja masih ada customer yang merasa belum puas. Maka, sekolah harus peduli dan bersedia menelusuri apa penyebabnya dan bagaimana solusinya untuk meminimalisasi ketidakpuasan tersebut. Oleh karena itu, Sekolah IAS Al-Jannah menyebarkan list pertanyaan (kuesioner) tentang \u00a0Mutu dan Pelayanan Pendidikan [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":3987,"comment_status":"open","ping_status":"closed","template":"","tags":[],"news-category":[30],"class_list":["post-3981","news","type-news","status-publish","has-post-thumbnail","hentry","news-category-upgrading-sdm"],"_links":{"self":[{"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/news\/3981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/types\/news"}],"author":[{"embeddable":true,"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/comments?post=3981"}],"version-history":[{"count":0,"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/news\/3981\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/media\/3987"}],"wp:attachment":[{"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/media?parent=3981"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/tags?post=3981"},{"taxonomy":"news-category","embeddable":true,"href":"https:\/\/www.sekolah-aljannah.com\/new\/cms\/wp-json\/wp\/v2\/news-category?post=3981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}